Resources
Barry, Robert, Amy C. Murcko, and Clifford E. Brubaker. The Six Sigma
Book for Healthcare: Improving Outcomes by Reducing Errors.
Chicago: Health Administration, 2002. Print.
Breyfogle, Forrest W., et al. Managing Six Sigma: a Practical Guide to
Understanding, Assessing, and Implementing the Strategy That Yields
Bottom-Line Success. Wiley, 2001.
Committee on Quality of Health Care in America.
To Err Is Human: Building a Safer Health System. 2000.
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