A
H I G H S C H O O L T E A C H E R was teaching a unit on problem
solving and asked his class what a good leader should do first
when a business problem is identified. Several hands went up,
Mindset and Toolsets for
Problem-solving in Healthcare
By Anne Foley
MBB, CSSBB, PMP, Trainer, Executive Coach, Speaker, Author
and the teacher called on one of the students. The student confidently
replied, "Find out who is to blame and fire them." At first the instructor
thought the student was joking, but quickly realized by the nodding of
heads in the room that he was not. Pointing fingers at someone else has
been modeled over and over in our society by leaders in all types of are-
nas. The last thing any organization needs is a group of employees who
think finding fault and blaming others supersedes root cause analysis.
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