2 1
HUMAN RESOURCES
Next-Level HR: Influencing, Partnering, and
Leading Without Authority
What you will learn:
• Define the HR Business Partner role.
• Navigate dotted line/direct line conflicts by influencing
without authority.
• Manage dual reporting relationships effective in
a matrix organization.
•
Balance competing stakeholder priorities and
expectations.
•
Move from a task-oriented to advisory role using
a consultative HR approach.
•
Confidently represent company policies and
procedures, becoming a policy steward.
MDI1021
l
2½ Day
Customer Service for HR Professionals
What you will learn:
• Describe the components of a customer service
mindset.
• Identify how to create value from the customer's
point of view, even when the "customer" is internal.
• Learn tools and techniques to apply a service
mindset and enhance collaboration and trust across
internal and external stakeholders.
•
Apply customer service excellence elements to HR
specific day-to- day functions.
• Learn and apply customer service in action processes.
• Navigate complex HR situations with professionalism
and empathy.
MDV180
l
1 Day
DATA ANALYTICS
Data-Driven Problem Solving and Decision
Making
What you will learn:
• Understand the importance of data for informed
decision making.
• Apply an 8-Step Problem Solving approach for
data-driven problem solving.
•
Learn to clearly define the problem and identify
root causes.
•
Gain proficiency in conducting focused data
collection and analysis.
•
Discover how to transform analytical findings into
compelling narratives that influence stakeholder
decisions.
• Communicate data-driven recommendations with
clarity and confidence.
• Explore how to identify, assess and mitigate risks.
• Articulate how to generate and evaluate decision
alternatives using criteria-based methods.
MDI183
l
1 Day
Problem Solving Using Data
What you will learn:
• Understand the importance of data in problem
solving.
•
Apply a systematic framework for solving problems
using data.
• Define problems clearly before moving into analysis.
• Learn proven data planning and collection methods.
• Analyze data by identifying trends, patterns and
testing assumptions.
• Create compelling stories and insights through data
visualization.
• Identify and prioritize potential solutions using
structured criteria.
•
Make informed decisions and communicate findings
effectively.
• Build continuous learning through feedback loops
and reflection..
MDI184
l
2 Day
