10 THINGS EVERY NEW MANAGER NEEDS TO KNOW
Managers, contrary to popular belief, are not all-knowing. Like all human beings, they are
prone to making mistakes. Yet, many managers refuse to admit their mistakes in front of
their team because they don't want to seem weak and inept. Or, they may think there is
no need to apologize because, as boss, they are somehow above such things.
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Wanting to save face and command respect, they may strongly defend their position, even when everyone
knows they are wrong. When backed into a corner, they may even point the finger at others, placing blame
where it doesn't belong. Unfortunately, managers who exhibit this type of behavior lose their employees'
respect, confidence and trust.
It is the strong manager who claims vulnerability, who
shows weakness and admits mistakes. It is the weak
manager who claims invulnerability, who feigns strength
and refuses to admit mistakes.
the paradox
WORK AT BEING
HUMAN
Good managers understand this paradox. Although it's difficult to swallow their pride and face their insecurities,
they know it's important to admit that they don't have all the answers. They own up to their mistakes, and they
apologize to others when necessary.
Here are two suggestions to help you let your human side show through:
• As soon as you realize you've made a mistake, acknowledge it to yourself and to others.
• Practice saying the following out loud in front of a mirror until you are comfortable:
"I don't know." "I made a mistake." "I'm sorry."
And when you do say you're sorry to someone, be sure to offer a complete apology, one that takes ownership
of your behavior. Don't say, "I'm sorry if you felt insulted." Say instead, "I'm sorry that I insulted you."
Becoming more human will help you become a leader who deserves the position of authority, and the respect
you get from your team will be your just reward.
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