Corporate Education Group

Listening as a Leadership Skill

CEG offers Corporate Training and Consulting, as well as traditional and virtual instructor-led courses in management and leadership, project management, business analysis, business process management, agile/scrum, and lean six sigma.

Issue link: https://info.corpedgroup.com/i/1208505

Contents of this Issue

Navigation

Page 0 of 3

300 Brickstone Square • Suite 201 • Andover, MA 01810 USA • 1.800.288.7246 • +1.978.649.8200 • info@corpedgroup.com T ECHNOLOGY HAS SHRUNKEN physical distances, practically dissolved national borders, and — instantaneously and efficiently — connected people to each other worldwide. Yet, this is not so in interpersonal space, where people often still feel a great distance from each other. And with the rise of the global workforce come new challenges to communication. Organizations rise or fall according to the quality of their interactions and relationships. And listening is really the key. Listening promotes better functioning teams and higher morale. It increases sales and customer loyalty. Listening even reduces stress, both in individuals and in the organization. And, ultimately, listening is an essential competency for remaining competitive. Yet the dominant mode of listening is private, not shared; distracted, not focused; and contained, not engaging. And frustration and disappointment stemming from this type of listening are keeping business interactions from achieving desired results. Nearly every manager who attends my "Listening to Lead" workshops voices irritation over problems they have with listening. In conversations and meetings, they can't control their impatience to get to the point and move on. Their attention spans are short and getting shorter. They get easily distracted and lose focus, miss key information, and are forced to play catch-up. They don't acknowledge one another's feelings. And Listening as a Leadership Skill M A N AG E M E N T A N D L E A D E R S H I P

Articles in this issue

Links on this page

view archives of Corporate Education Group - Listening as a Leadership Skill