Session 4: Mastering Critical Conversations
(3 hours)
As
we become more comfortable working in virtual
environments, we now need to make sure we are
adapting our interactions for the challenges that
virtual platforms and distance work can bring. This
course tackles a challenge both in virtual and face-
to-face interactions: difficult conversations. We'll
look at ways to build confidence and capabilities
with regard to having successful "challenging" con-
versations at work. The skills learned and practiced
in
this course can be applied in person as well as
virtually to successfully navigate sensitive situations
and critical communications in the workplace.
Topics:
■ Practice
active listening techniques in
a real-life scenario.
■ Distinguish between functional and
dysfunctional conflict.
■ Articulate the importance of choice and
control in mitigating a conflict response.
■ Leverage various techniques to re-establish
emotional equilibrium.
■ Utilize
a five-step model for navigating
successful conversations.
Key Takeaway:
At
the end of this session you will be able to
successfully navigate critical communications
in the workplace.
Prework
for session 5
Session 5: Optimizing Outcomes Through
Better Decision Making (3 hours)
As
human beings, we are not very good at mak-
ing decisions (even though we think that we are).
According
to psychologist and author Daniel
Kahneman, our decision-making processes are
"alarmingly contaminated with cognitive biases."
Fortunately, making better decisions is a learnable
skill, and that is the focus of this session.
In this interactive workshop, we will identify key
drivers of good decision making, examining ways
to separate facts from perceptions and embrace
"cognitive dissonance." Participants will be intro-
duced to a four-step framework to enhance the
quality of their decisions. After exploring various
decision-making tools and techniques, they will
focus on practical application within a work setting.
Topics:
■ What
Makes a Decision "Good?"
■ How Cognitive Bias Shapes Our Thinking
■ The
Four Villains of Decision Making
■ Decision Making Tools and Techniques
Key Takeaway:
At
the end of this session you will be able to lever-
age a four-step framework to make better decisions.
Program Conclusion
The program concludes with a 60 minute 1-1
coaching session. Participants receive targeted
feedback
and finalize their action plans to success-
fully "launch" into the next phase of their careers.
Individually,
participants will discuss with their
managers their key learnings and what opportunities
they have to apply their new knowledge into
their work.
