7
Creating Psychological Safety at Work
A work culture of psychological safety fosters true
learning, critical thinking, agility, and growth. Candor
and creativity are embraced, and mistakes are framed
as opportunities to grow. In a psychologically safe
environment, employees are encouraged to share their
voices and think outside the box, and they feel wel
-
come to bring their full, authentic selves to work.
What does it take to create and sustain psychologi-
cal safety at work? What behaviors cultivate mutual
respect and trust? What actions and norms erode it?
And how do we stimulate productive conflict while
continuing to strengthen relationships and enhance
team performance? In this session we will explore ways
to leverage a coaching mindset to develop, challenge,
and support your team.
What you will learn:
• Explain the benefits of psychological safety.
• Articulate the critical connection between
"failure" and success.
• Identify ways to create intentional space to be
in the Learning Zone.
• Brainstorm team norms that promote
psychological safety.
• List critical coaching behaviors that foster trust,
growth, and development.
• Describe the four stages of psychological safety.
• Distinguish between functional and dysfunctional
conflict.
Inclusive Performance Management
What you will learn:
• List the business benefits of inclusive performance
management.
• Articulate the importance of both structural and be-
havioral inclusion in performance management.
• Identify dimensions of diversity that might contrib-
ute to insider/outsider dynamics on your team.
• Describe real-life examples of biases that frequently
show up in performance management.
• Determine concrete actions to take to mitigate bias
during your check-in conversations and in the larger
realm of continuous performance management.
Emotional Intelligence: The Bedrock of Inclusion
The goal of this course is to enhance your emotional
intelligence skills to enable you to better connect and
communicate with others, creating the foundation for
a sustainable culture of inclusion.
What you will learn:
• Self-assess proficiency in four domains of emotional
intelligence.
• "Track" emotions in your mind and body.
• Articulate ways to build self-awareness.
• Decode emotions in another person.
• Describe how activating empathy can lead to
an experience of inclusion.
"Friends of Dorothy" – LGBTQ+ 101
The goal of this session is to raise your awareness
around issues relevant to the LGBTQ+ community and
enhance your ability to act as an ally.
What you will learn:
• Define key terminology associated with the LGBTQ+
community.
• Distinguish between biological sex, gender identity,
and sexual orientation.
• Identify health disparities and legal challenges
that exist for LGBTQ+ people.
• Recognize the importance of inclusive language.
• Articulate ways to utilize ally skills to support your
LGBTQ+ colleagues.
