1 4
PROBLEM SOLVING AND STRATEGIC
DECISION MAKING
Solving Problems Using Critical Thinking
and Creativity
What you will learn:
• Articulate the intimate connection between critical
thinking and creative thinking.
• Recognize the importance of defining the right problem.
• Apply a variety of problem-solving approaches
to real-life challenges.
•
Leverage different techniques to generate
divergent and convergent thinking.
•
Employ selected intellectual standards to
improve critical thinking capabilities.
•
Integrate creative and critical thinking to create
a personal action plan specific to problem solving.
MDV1477
l
1 Day
Creating an Innovation Culture
What you will learn:
• Benefits of an innovation mindset
• Drivers of Innovation
• Key characteristics of an Innovation Culture
• Systems/structures to promote an Innovation Culture
• Your role as leaders and change agents.
MDV911a
l
½ Day
Optimizing Outcomes Through Better
Decision Making
What you will learn:
• Distinguish between a decision and an outcome.
• Identify ways to mitigate outcome bias in decision
making.
• Describe the rational decision-making model.
• Explain various challenges we as humans have
to making sound decisions.
•
Utilize the WRAP model to overcome the four
villains of decision making.
•
Employ selected techniques and models to enhance
the quality and robustness of your decisions.
MDV2024
l
½ Day
Seeing the Vision: How to Think Strategically
What you will learn:
• Define strategic thinking.
• Describe the influence that organizational culture ex
-
erts on the ability to think strategically.
•
Identify various cognitive biases that distort
perceptions.
•
Differentiate between strategic planning, strategy
development, and strategy management.
• Apply strategic thinking skills in a fictionalized
case study.
MDV1593b-3
l
½ Day
Design Thinking
What you will learn:
• Identify the five phases of the design thinking
framework.
•
Empathize with the customers and target user
audience.
•
Define human-centered design and experiment
hands-on with a sample scenario customer journey.
• Apply tools and techniques to define/prioritize user
problems.
• Describe the benefits of rapid prototyping.
• Experience how design work feels as a designer
and a recipient of a design.
• Work quickly while listening deeply to customers,
resulting in new, customer-welcomed ideas.
• Cultivate a positive and open mindset for embracing
new perspectives and learning approaches..
MDV911bc
l
1 Day
