Good communication, and a consistent flow of it, is the thing companies need the
most and often the thing they do the least. Poor communication is cited as one of
the biggest mistakes companies make in managing people. It is also the reason
behind half of all unsuccessful projects. Here are the findings:
Communication skills — the ability to express yourself and to listen really well — are key to becoming a
successful manager and will see you through just about any difficulty. Fortunately, these skills can be learned.
You just need to practice them—every day. On the following pages are two things you can work on.
In an Accountemps survey, chief financial
officers (CFOs) were asked, "What one mistake
do companies make most in managing their
employees?" Forty-one percent of respondents
cited the lack of communication between
staff and management.
2
Project Management Institute, Inc., the world's
leading authority on project management,
conducted a research study on the role of
communication in projects. It found that on
average, two in five projects do not meet their
original goals and business intent, and 50
percent of those unsuccessful projects are
related to ineffective communications.
3
10 THINGS EVERY NEW MANAGER NEEDS TO KNOW
WORK ON YOUR
COMMUNICATION
SKILLS EVERY DAY
1 2 3 4 5 6 7 8 9 10
3
1
1
41%
50%
