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Training Video Quick-Takes
Mastering the Art of Difficult Conversations
(3:18)
When faced with a difficult conversation, controlling
the way you express your emotions, using active
listening, and maintaining
positive body language
can determine whether the
outcome of the discussion
is positive or negative.
Leadership: It's a State of Mind (2:37)
Defining the leader in you does not happen overnight,
but you can learn how to identify your personal
leadership style and sharpen your skills so your
true talents shine.
White Papers & Articles
10 Things Every New
Manager Needs to Know
Take advantage of the wisdom of
other managers who have gone
before you. Here are 10 things
veteran managers wish they had
known when they first started
managing others.
Time Management: Survival Skills for Even
the Busiest Professionals
Time management skills are essential for personal and
professional success. Are you sick of feeling like you're
in a constant frenzy of activity, but still achieving very
little? Here are some simple time management tips
that will help.
Webinars
Power to Wow! — Techniques for Successful
Presentations
(43:52)
Regardless of your position, you will occasionally be
required to present information to others. Whether
the presentation is impromptu, casual, or formal, you
must be able to demonstrate confidence and clarity
to effectively deliver your message. This webinar will
provide you with key steps and practical tips that will
help you present information, your ideas, and projects
professionally to engage audiences in meetings, con
-
ferences, keynote addresses, and client situations.
Emotional Intelligence: A Different Kind
of Smart
(61:11)
Emotional intelligence – also known as EQ – has
evolved into a must-have skill. In this webinar, we
define the four components of emotional intelligence,
discuss why it matters, explore how to leverage it and
what you can do to increase your own EQ.
The Mind Shift Required to Lead Successfully
in a Virtual World
(49:17)
For leaders, the world of virtual work continues to of-
fer new challenges as the traditional skills of "manag-
ing by walking around" and face-to-face connections
have
been replaced by email, instant messages, and
conference calls. This webinar focuses on how to help
leaders re-connect with their virtual teams by explor
-
ing the mind shift required, as well as the systems,
work
processes, and leadership practices that must
change to lead successfully in the virtual world.
Boosting Resilience and Well-being (64:17)
Stress and burnout are all around us, if we don't learn
how to effectively manage it, and empower our team
members to do so as well, we are at risk for high attri
-
tion, increased illness and sick time, and decreased job
satisfaction
and performance. In this webinar, we will
explore tools, tips and techniques for reducing, effec
-
tively managing, and recovering from the stress and
burnout
that plague us and our teams.
M A N AG E M E N T A N D L E A D E R S H I P R E S O U R C E S
