C O R P O R AT E E D U C AT I O N G R O U P 9
Managing Up: Navigating Successful Relationships
What you will learn:
• Adapt the way you interact with someone who
has a different workstyle, personality style, and
communication style than you.
• Gain actionable insights into ways to assess
style differences.
• Build rapport, engage proactively, and handle
challenging situations with diplomacy and poise.
• Develop skills to consciously and deliberately
develop positive working relationships with those
above you on the organizational structure.
MDV1418
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½ Day
Aligning and Strengthening Your
High-Performing Team
What you will learn:
• Infer how your personality impacts your
communication preferences.
• Determine how communication styles and
combinations impact working with others.
• Identify ways to problem solve communication
challenges when others have different styles.
• Define mutual expectations and accountability
practices within the team.
• Utilize key tools and techniques to build rapport,
gain trust, and manage group dynamics.
• Take specific actions to foster accountability
and enhance team performance.
MDV1116
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1 Day
Critical Communications: What You Want,
How You Feel, What You Say
What you will learn:
• Develop well defined goals for more effective
communication.
• Create an open environment for communication
and deal effectively with difficult conversations.
• Build stronger relationships through powerful
communication.
• Develop an understanding of other people's
communication styles and needs.
MDI357
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2 Day
Developing People Team and Culture
What you will learn:
• Identify various "filters" that have a negative effect
on communication.
• Explain the importance of tailoring your message
to meet the needs of the receiver.
• Infer how your personality impacts your
communication preferences.
• Articulate key differences between the four
basic DiSC® styles.
• Determine how communication styles and
combinations impact working with others.
• Identify ways to problem-solve communication
challenges when others have different styles.
• Identify observable behaviors that often map
to the different DiSC styles.
• Leverage two key questions to infer others'
DiSC styles.
• Explain how to flex your leadership style to meet
the unique needs of your people.
• Describe a global framework for assessing cultural
differences along eight behavioral scales.
• Create a custom Culture Map for your team based
on team norms and behaviors.
MDV2011fa-1
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1 Day
Building Trust and Connection
What you will learn:
• Describe an environment of psychological safety
and how it informs team performance.
• Identify the components of "the trust equation"
and the interaction between them.
• Articulate a business case for building trust.
• Self-assess on key metrics of credibility.
• List the 13 behaviors of high trust.
• Explain concrete ways in which leaders can
demonstrate empathy.
MDV2011e
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½ Day
