C O R P O R AT E E D U C AT I O N G R O U P 1 2
M A N AG E M E N T A N D L E A D E R S H I P
BUSINESS SKILLS
Management by Objective
What you will learn:
• Set and review organizational objectives.
• Develop and determine objectives with team
members using SMART.
•
Establish clear targets and performance standards
for each objective.
• Implement daily feedback on results.
• Assemble a process that rewards achievement
of the objectives.
MDV1606-2
l
½ Day
Customer Service and Support: How to Wow
Your Customers
What you will learn:
• Increase your ability to "wow!" your customers by
exceeding their expectations.
• Exhibit versatility and comfort in handling service
disruptions and difficult customers.
• Ask effective questions and listen better for the
customer's needs and concerns.
•
Identify when and how to use a team approach
to customer service.
MDP161
l
2 Day
Write It Right
What you will learn:
• Identify and practice the characteristics of effective
business writing.
• Learn and follow the five musts for every document.
• Use a planner to get clear about your purpose and
readers.
• Gain revision strategies for both simple and
complex documents.
MDI668
l
1 Day
Maximize Productivity: Manage Your Time,
Maintain Focus, and Set Priorities
What you will learn:
• Explain the psychological and physiological impacts
of "switch tasking" and disruptions.
• Leverage a scientific model to determine your hours
of peak productivity.
• Set priorities based on goals aligned with your
governing values.
•
Decompose goals/projects into smaller executable
tasks.
• Practice task and goal prioritization using real-world
examples.
• Utilize various tools and techniques for planning
and managing time.
•
Create a personal time management and
organization plan.
MDP2028
l
1 Day
High Performance Selling
What you will learn:
• Learn the stages and critical tasks for each sales call,
with emphasis on how to set clear objectives and then
execute a sales call to achieve those objectives.
• Gain practical tips and techniques on how to ask
high-quality questions and listen to the customer.
• Sharpen your ability to persuade customers by
highlighting the benefits and value that you can
provide to customers.
•
Improve your ability to advance a sale forward and
win more sales with new and exciting customers.
• Become more creative at responding to four major
types of customer objections.
• Learn a variety of techniques to help you sell and imple
-
ment price increases to customers so that you capture
the
maximum value of your products and services.
MDP2053
l
2 Day
