10 THINGS EVERY NEW MANAGER NEEDS TO KNOW 1 2 3 4 5 6 7 8 9 10
4
say this . . . rather than this . . .
Giving feedback
(critical)
" You've missed two important
deadlines."
" You're really slacking off."
Giving feedback
(positive)
" I like how you kept calm while
handling that difficult customer."
"Nice job."
Expressing your
own thoughts,
wishes and
opinions
" I don't feel well-trained enough to
succeed on this project. I'd like to
talk to you about how I can get
what I need."
(Silence)
Here are some examples:
Express yourself honestly, clearly and directly.
Say what you mean and mean what you say.
speak assertively
Communication Skill #1
