C O R P O R AT E E D U C AT I O N G R O U P 1 7
Being a Valued Team Member
What you will learn:
• List the elements that create an environment
of psychological safety.
•
Describe actions that add to and detract from
credibility, reliability, and intimacy (trust.)
•
Articulate the business case for trust.
• Utilize a matrix model to identify and prioritize
high-impact work.
• Explain the connection between empathy and
emotional intelligence.
•
Practice active listening skills in a real-life scenario.
MDV1010c
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½ Day
The Arc and Art of Feedback
What you will learn:
• Describe the key components of high-impact
feedback.
•
Articulate the connection between effective
feedback and employee engagement.
•
Apply a brain-science based framework to
the feedback process.
•
Leverage a proven model to prepare and deliver
feedback.
MDV2011b-6
l
1 Day
Communication Excellence
What you will learn:
• Articulate concrete ways to engage your communi-
cation "audience" either virtually or in person.
•
Explain the importance of tailoring your message
to meet the needs of the receiver.
•
Match messages to the appropriate media using
real-life scenarios.
• Practice using key skills involved in being clear
and concise.
•
Recognize key components that contribute to
making a successful recommendation.
MDV1370
l
½ Day
Developing People and Team Culture
What you will learn:
• Identify various "filters" that have a negative impact
on communication.
• Explain the importance of tailoring your message
to meet the needs of the receiver.
•
Infer how your personality impacts your
communication preferences.
•
Determine how communication styles and
combinations impact working with others.
•
Identify ways to problem-solve communication
challenges when others have different styles.
• Identify observable behaviors that often map
to the different DiSC styles.
•
Leverage two key questions to infer others'
DiSC styles.
•
Explain how to flex your leadership style to meet
the unique needs of your people.
• Describe a global framework for assessing cultural
differences along eight behavioral scales.
• Create a custom Culture Map for your team based
on team norms and behaviors.
MDV2011fa-1
l
1 Day
Fostering Accountability
What you will learn:
• Describe the foundational elements of accountability.
• Distinguish between delivering acceptable results
versus innovation and robustness.
• Explore the fundamentals of innovation and critical
support elements.
• Identify various techniques of fostering
accountability and innovating in self, a team,
and an organization.
MDI1448
l
1 Day
