C O R P O R AT E E D U C AT I O N G R O U P 1 5
Managing Virtual Teams
What you will learn:
• Apply critical success factors and competencies
for facilitating virtual team meetings.
•
Determine how preparation can prevent key risks
of virtual teams.
•
Utilize conflict resolution techniques to successfully
optimize and manage conflict.
• Secure commitment and buy-in from virtual team
members.
MDP1002
l
2 Day
Building Emotional Intelligence
What you will learn:
• Self-assess proficiency in four domains of emotional
intelligence (EI).
• "Track" emotions in your mind and body.
• Articulate ways to build self-awareness.
• Describe techniques for de-escalating personal
emotional responses.
•
Decode emotions in another person.
• Practice active listening techniques in a real-life
scenario.
•
Connect a productive conversation mindset with
a positive outcome.
MDV1493
l
1 Day
Best Teams: Introverts, Extroverts,
and Ambiverts
What you will learn:
• Evaluate how effectively a project team is working
by identifying introverts, extroverts, and ambiverts in
a non-judgmental way, including the value they each
bring to project teams.
• Diagnose obstacles hindering introverts, extroverts,
and ambiverts from doing their best work and
working effectively together.
•
Design interventions and procedures to improve
introverts', extroverts', and ambiverts' ability to
work together in team meetings.
•
Coach to improve introverts', extroverts', and
ambiverts' ability to work together for greater
productivity and elicit and value input from all
types
of people.
MDP1567
l
2 Day
Choice and Control: A Positive
Approach to Conflict
What you will learn:
• Adopt a positive approach to conflict.
• Use emotional intelligence in conflict situations.
• Apply intervention models in conflict scenarios.
• Increase your confidence in dealing with difficult
situations.
MDI327
l
2 Day
Intentional Communication
What you will learn:
• Articulate concrete ways to engage your communi-
cation "audience" either virtually or in person.
•
Explain the importance of tailoring your message
to meet the needs of the receiver.
•
Describe and practice active listening skills.
• Utilize a proven framework to structure the sequence in
which you present your ideas, both verbal and written.
• Identify concrete steps you can take to enhance the
clarity of your spoken and written messages.
• Articulate best practices for telling stories with data.
MDV2011f
l
½ Day
Influencing with Impact
What you will learn:
• Identify your strengths and areas for improvement
as an influencer.
• Describe the four general approaches and ten
specific influence behaviors.
•
Leverage IDEAL® questioning to generate
commitment and buy-in from others.
•
Select and practice your influence skills in
realistic situations.
MDI216
l
1 Day
